Question 1

How quickly can you fix my noisy operation?

Accepted Answer

In most cases, we can resolve noisy garage door operation during a single service visit. Noise typically comes from worn rollers, lack of lubrication, loose hardware, or worn bearings. Our technicians arrive with common replacement parts on their trucks, allowing us to complete most noise-related repairs on the spot. For standard appointments, we offer same-day or next-day service. If the noise indicates a more serious issue like spring or cable problems, we'll diagnose the root cause and provide upfront pricing before any work begins. Emergency noise issues that prevent door operation can be addressed with our 24/7 service.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage door operation usually stems from several common causes: 1) Worn or damaged rollers - steel rollers without nylon coating become noisy over time; 2) Lack of lubrication - all moving parts need periodic lubrication with garage door-specific lubricant; 3) Loose hardware - bolts, brackets, and hinges can loosen with use, creating rattling sounds; 4) Worn bearings - the bearings in your torsion spring system and rollers can wear out; 5) Track issues - misaligned or damaged tracks cause grinding and scraping; 6) Opener problems - chain-drive openers are inherently noisier than belt drives, and worn chains increase noise; 7) Spring tension - improperly tensioned springs can cause straining sounds. We recommend annual maintenance to keep all these components in optimal condition and prevent noise issues before they start.

Question 3

Do you offer financing for new wood door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations, including wood doors. We understand that a quality wood garage door is a significant investment in your home. Our financing programs include: 0% interest options for qualified buyers (terms vary), low monthly payment plans extending up to 60 months, quick approval process often completed same-day, and no prepayment penalties. We work with several financing partners to find the best option for your situation. During your free estimate, we'll discuss all available financing options and help you find a payment plan that fits your budget. Wood doors are an excellent investment that can increase your home's curb appeal and value, and we want to make that investment accessible to every homeowner.

Question 4

What's included in your annual maintenance service?

Accepted Answer

Our comprehensive annual maintenance service includes a complete 25-point inspection and tune-up: visual inspection of all door components, lubrication of rollers, hinges, bearings, and springs, track alignment check and adjustment, hardware tightening (bolts, brackets, and screws), spring tension inspection and adjustment, safety sensor testing and alignment, opener performance test, backup battery check, weather seal inspection, and a detailed report of your door's condition. This service typically takes 30-45 minutes and can extend the life of your door system while preventing costly emergency repairs. Annual maintenance customers also receive priority scheduling and discounts on any needed repairs.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard garage door installation typically takes 4-6 hours for a single door and 6-8 hours for a double-wide door. This includes removal of the old door, installation of new tracks and hardware, mounting the new door sections, installing the spring system, setting up the opener, programming remotes, and testing all safety features. Complex installations involving structural modifications, custom doors, or significant repair work may take longer. We'll provide a time estimate during your consultation. We complete most installations in a single day, minimizing disruption to your routine.

Question 6

What brands do you service and install?

Accepted Answer

We service all major garage door brands and are authorized dealers for several premium manufacturers. Brands we commonly work with include: Clopay, Amarr, Wayne Dalton, CHI (C.H. Industries), Northwest Door, and Overhead Door. For openers, we service and install LiftMaster, Chamberlain, Genie, and Craftsman. Our technicians are factory-trained and carry parts for the most common repairs. If you have a door or opener from another manufacturer, we can almost certainly help—contact us to confirm.

Question 7

Do you offer emergency services?

Accepted Answer

Yes, we provide 24/7 emergency garage door service. We understand that a malfunctioning garage door can be more than an inconvenience—it can be a security issue or prevent you from getting to work. When you call our emergency line, you'll speak with a live dispatcher who will send a technician to your location as quickly as possible, typically within 1 hour during peak times. Our emergency technicians arrive fully equipped to handle most repairs on the spot. There are no overtime or after-hours fees—we believe everyone deserves fair pricing regardless of when problems occur.

Question 8

What warranty do you offer on your work?

Accepted Answer

We provide a comprehensive 1-year warranty on all labor and installation work performed by our technicians. This covers any issues arising from our workmanship, ensuring you're protected even after the manufacturer's coverage ends. Additionally, all parts and doors we install come with their respective manufacturer warranties, which vary by product (typically 1-5 years for springs and hardware, 10 years to lifetime for door sections). We handle warranty claims on your behalf, making the process simple and stress-free. Our goal is your complete satisfaction, and we stand behind every job we do.

Frequently Asked Questions